Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 5401 S FM 1626 #170-487, Kyle Texas 78640,United States. .

.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected]

Countries
United States

Policy URL
https://brightspaceo.com/pages/return-policy

Accept returns?
Yes

Return window
30 days from delivery date

Return method
in store, by mail

Item condition
new

Restocking fee
no fee

Return reason and fees
no fee (remorse), no fee (defective)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A brightspaceo.com?
If you do not live near a brightspaceo.com location, the items you purchase in-store can be returned by mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:
 
Include a copy of the original receipt. Note: If you do not have a receipt, a brightspaceo.com gift card will be issued and mailed upon the return.
 
Add a note explaining your request for an exchange (color, size, etc.) or return
 
Include your contact information, including phone and email, just in case the store needs to contact you
 
The product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please refer to 5401 S FM 1626 #170-487, Kyle Texas 78640,United States.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Support: 24/7

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